What People Say
staff often went the extra mile to provide them with exceptional care.
People and relatives told us that they were supported by very kind, caring and compassionate staff that
often went the extra mile to provide them with exceptional care.
People were at the heart of the service, which was organised to suit their individual needs and aspirations. There were exceptional relationships between people, their families and members of staff.
Relatives told us about the positive impact the service had on their lives and how things had changed for the better. Each person was treated as an individual and
as a result, their care was tailored to meet their exact needs.
People were supported to use a range of personalised communication methods and staff ensured communication was not a barrier to people achieving their goals and aspirations. Staff and relatives told us that people were supported to use their individual communication methods and tools to help reduce anxiety and have greater control about their care and lifestyle.
To provide a range of support services for local families and for those affected by social, communication and interaction difficulties.