Our Students

Students are supported to have maximum choice and control of their lives and we support and guide in the least restrictive way possible.

Painting with teacher
Children learning Spanish language

People’s needs and choices were assessed and their care provided in line with best practice that met their
diverse needs. There were sufficient numbers of staff, with the correct skill mix to support people with their
care. Staff received an induction process when they first commenced work at the service and in addition
received on-going training to ensure they were able to provide care based on current practice when supporting people.

People received enough to eat and drink and staff gave support when required.

People were supported to access health appointments when required to make sure they received continuing healthcare that met their needs.

People were supported to have maximum choice and control of their lives and staff supported them
in the least restrictive way possible. The policies and systems in the service supported this practice.

Care plans provided staff with detailed information and guidance about people’s likes, dislikes, preferences
and guidance from any professionals involved in their care.

People and their relatives were involved in planning all aspects of their care and support and were able to make changes to how their care was provided. Records were regularly reviewed to ensure care met people’s current needs. This helped to provide staff with up to date information about how each person’s support was to be delivered.

People, relatives and staff knew how to raise concerns and make a complaint if they needed to and there was a complaints procedure in place to enable people to raise complaints about the service.

The management and leadership within the service had a clear structure and the management team were knowledgeable about people’s needs and key issues and challenges within the service. Staff felt supported and valued. There were systems in place to monitor the quality of the care provided and to ensure the
values, aims and objectives of the service were met.

The registered provider was aware of their responsibility to report events that occurred within the service to the Care Quality Commission (CQC) and external agencies.

To provide a range of support services for local families and for those affected by social, communication and interaction difficulties.